The CEO of a Services Company Routinely Attends the Team

question 66

Multiple Choice

The CEO of a services company routinely attends the team meetings of the company.He understands customer problems and provides solutions based on his experience and by following a standard, well-defined process.This works as a cue to the employees to emulate the CEO in the way problems are handled.Which of the following strategies is being exemplified in this scenario?

• A)Empowering employees
• B)Providing support to service providers
• C)Committing to service quality
• D)Replacing people with machines
• E)Achieving service goals through training

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Definitions:

Upper Brainstem

The part of the brainstem that is closer to the top part of the brain, involved in basic life functions such as consciousness, breathing, and heart rate.

Lower Brainstem

A region at the base of the brain connecting to the spinal cord, responsible for fundamental life-sustaining functions such as breathing and heart rate.

Cerebellum

The part of the brain at the back of the skull in vertebrates, which coordinates and regulates muscular activity, balance, and motor learning.

Circadian Rhythm

The natural, internal process that regulates the sleep-wake cycle and repeats roughly every 24 hours, influencing physical, mental, and behavioral changes.