Most Customers Allotted a High Importance Score for the Reliability

question 10

Multiple Choice

Most customers allotted a high importance score for the reliability dimension.This shows that most of the customers give importance to:

• A)the willingness of the employees to provide a prompt service.
• B)the knowledge and the courtesy shown by the employees.
• C)the care and attention provided to them by the employees.
• D)the ability of the employees to provide service accurately.
• E)the appearance of the hotel and its employees.

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Definitions:

GLOBE

An acronym for Global Leadership and Organizational Behavior Effectiveness, a research program studying cross-cultural leadership behaviors.

Self-Protective Leadership

A leadership style focused on ensuring the safety, security, and welfare of the leader and the group, often prioritizing risk avoidance and security measures.

Conflict Inducing

Actions or situations that provoke disagreement or hostilities between individuals or groups, potentially disrupting harmony and cooperation.

Status Conscious

Aware of, and giving importance to, one's position or status within a hierarchy or society, often influencing behavior and social interactions.