Fresh Florists Caters to Different Customers' Needs Based on the Occasion

question 39

Multiple Choice

Fresh Florists caters to different customers' needs based on the occasion and allows its employees to manage customers independently.The employees can make suggestions to customers regarding decorations and can also make decisions that are in the best interest of the customers and the company.The approach used by Fresh Florists shows that it is trying to close the delivery gap by:

• A)providing rewards for excellent service.
• B)using technology for delivering the services.
• C)providing training to its employees.
• D)empowering its service providers.
• E)evaluating service quality.

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Definitions:

Interview

A formal conversation between two or more people where questions are asked to gather information, opinions, or assess qualifications.

Employment Videos

Visual content created by companies to recruit employees, showcasing the work environment, culture, and benefits of working for them.

Stereotyping

Assigning generalized attributes to individuals based on their membership in a particular group, often leading to biased perceptions.

Unsolicited Application

A job application sent by an applicant to a company that has not advertised an open position, showing initiative on the part of the job seeker.