Asking Questions and Listening Closely to Customers' Replies Allows Salespeople

question 5

Multiple Choice

Asking questions and listening closely to customers' replies allows salespeople to:

• A) create value by solving problems or addressing specific needs.
• B) maximize sales revenue.
• C) avoid having to address customers' reservations.
• D) skip the work needed in preapproach analysis.
• E) sell to any customer regardless of whether or not they are qualified.

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Definitions:

Cultural Diversity

The presence of a variety of cultural or ethnic groups within a society, contributing to a range of experiences, values, and worldviews.

Equity and Inclusion

Principles aimed at ensuring fair treatment, access, opportunity, and advancement for all individuals, while striving to identify and eliminate barriers that have prevented the full participation of some groups.

Race

A social construct used to categorize humans into large and distinct groups based on physical appearance, ancestry, culture, history, and social identity.

Stratification System

The structured ranking of individuals and groups in any society based on wealth, power, and status.