Collecting Information at the Point of Sale Is a Straightforward

question 89

Multiple Choice

Collecting information at the point of sale is a straightforward and inexpensive way to assess service quality,but this approach will NOT be useful if:

• A) customers cannot assess service quality,as in the case of oil change or maintenance check.
• B) decision-making managers do not get the results of the feedback.
• C) the person who rendered poor service is the same person collecting the information.
• D) customers are rushed and don't take the time to assess the service.
• E) All of these.

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Definitions:

Class Analysis

The examination of society based on the distinct social classes within it, focusing on the relationships, conflicts, and inequalities between these classes.

Status Categories

Various classifications within social hierarchies that individuals are assigned based on attributes such as occupation, income, education, and lineage.

Social Stratification

A system by which a society ranks categories of people in a hierarchy based on factors like wealth, power, and prestige.

Educational Level

The highest stage of formal learning that an individual has completed, often categorized by degrees or certifications.