Empowerment of Employees Helps to Address the Delivery Gap Because

question 17

Multiple Choice

Empowerment of employees helps to address the delivery gap because:

• A) employees directly involved with the customer can respond effectively at the moment the problem occurs.
• B) customers appreciate feeling empowered.
• C) management then doesn't need to devote time and energy to resolving service delivery problems.
• D) employees spend less time resolving problems than managers would.
• E) All of these.

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Definitions:

Digital Citizen

An individual who effectively uses technology to participate in society, politics, and government.

Technology Field

A broad area of study and practice focused on the creation, application, and maintenance of technological devices and systems.

Help Desk Support

A service provided by many IT departments and businesses to help and support users with technical problems.

System Security

Measures and protocols implemented to protect information and communication systems from unauthorized access, damage, or theft.