Which of the Following Is Not a Recommended Strategy for Service

question 97

Multiple Choice

Which of the following is not a recommended strategy for service recovery?

• A) Listening to the customer.
• B) Finding a fair solution.
• C) Resolving problems quickly.
• D) Silencing an irate customer before the individual makes any angry outbursts.
• E) Following procedural fairness when solving problems.

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Definitions:

Strike

A collective action taken by employees refusing to work, aiming to gain concessions from their employer, typically related to wages, benefits, or working conditions.

Wrongful Acts

Actions or behaviors that are illegal or morally incorrect.

Employer

An individual or organization that hires and pays for the services of workers or employees.

Employee

An employee is an individual who has entered into or works under the terms of a contract of employment, whether implied or explicit, providing work or services in exchange for compensation.