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When Buffalo Bank Required All Customers to Use Their Online

question 73

True/False

When Buffalo Bank required all customers to use their online banking services,over 20 percent of their customers closed their accounts.Buffalo Bank's service fell outside customers' zone of tolerance.


Definitions:

Childhood Memories

Childhood memories refer to recollections of events from one's early years, which can significantly influence one's personality and perceptions.

Hypnotized

A trance-like state in which a person has heightened focus and concentration, often used for therapeutic purposes.

Distress of Pain

The unpleasant emotional experience associated with actual or potential tissue damage.

Hypnosis

A trance-like state of focused attention, reduced peripheral awareness, and an enhanced capacity to respond to suggestion.

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