The Building Blocks of Service Quality Are Reliability, Responsiveness, Assurance

question 91

True/False

The building blocks of service quality are reliability, responsiveness, assurance, empathy, and tangibles.

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Definitions:

Full-time Job Experience

Workplace experience gained by working a full-time schedule, usually defined as 35 to 40 or more hours per week.

CMA (AAMA) Certification Exam

The certification examination for medical assistants administrated by the American Association of Medical Assistants to verify their competency in various health care tasks.

Legal and Ethical Concepts

Fundamental principles and values in law and morality that guide behaviors and decision-making in society and professions.

Scope of Practice

The procedures, actions, and processes that a healthcare practitioner is permitted to undertake in keeping with the terms of their professional license.