By Setting Appropriate Service Standards and Measuring Service Performance, Firms

question 98

Multiple Choice

By setting appropriate service standards and measuring service performance, firms can attempt to close a ________ gap.

• A)seniority
• B)knowledge
• C)standards
• D)delivery
• E)communication

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Definitions:

Milli-

A prefix in the metric system denoting one thousandth (1/1000) of the unit it precedes.

One Thousandth

A fraction or measure representing one part out of a thousand parts.

Meta-

A prefix meaning beyond, after, or changing; often used in academic and scientific contexts to indicate change or transformation.

Beyond

A term used to indicate something that is at a further place or stage than something else.