Many Product-Dominant Firms Use Quality Service

question 67

Multiple Choice

Many product-dominant firms use quality service

• A) as a way to minimize the cost of production.
• B) to support a standards gap.
• C) as a way to increase the perishability of their products.
• D) to install a voice of the customer program.
• E) to maintain a sustainable competitive advantage.

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Definitions:

Interpreters

Professionals skilled in translating spoken or sign language communication between users of different languages in real-time.

Read

The act of understanding and comprehending the meaning of written or printed material.

Speech

A formal address or discourse delivered to an audience.

Visuals

Refers to images, diagrams, charts, or any graphic elements used to illustrate or enhance communication.