Collecting Information at the Point of Sale Is a Straightforward

question 89

Multiple Choice

Collecting information at the point of sale is a straightforward and inexpensive way to assess service quality,but this approach will NOT be useful if:

• A) customers cannot assess service quality,as in the case of oil change or maintenance check.
• B) decision-making managers do not get the results of the feedback.
• C) the person who rendered poor service is the same person collecting the information.
• D) customers are rushed and don't take the time to assess the service.
• E) All of these.

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Definitions:

Non-monetary Assets

Assets that are not in the form of cash or cannot be easily converted to cash, such as property, plant, and equipment.

Spot Rate

The current price in the foreign exchange market at which one currency can be exchanged for another currency.

Closing Rate

The closing rate is the exchange rate of a foreign currency against a home currency at the close of the accounting period, used in translating foreign currency financial statements.

Forward Rate

The agreed-upon future exchange rate between two currencies in a forward contract.