Services Marketing Managers Have Learned That More Employees Will Support

question 71

Multiple Choice

Services marketing managers have learned that more employees will support a quality-oriented process if

• A)they are involved in setting the goals.
• B)perishable services are replaced with tangible services.
• C)they are required to diverge from existing standards.
• D)customers are responsible for setting service quality standards.
• E)the process involves both part-time and full-time employees.

Understand the key provisions of the Patient Protection and Affordable Care Act related to small businesses and their employees.

Analyze legal and ethical considerations in hiring decisions based on social media checks.

Comprehend employer responsibilities under federal laws, including Fair Labor Standards Act and how it affects employee compensation during breaks.

Understand principles of sharia law as they apply to employer and employee responsibilities in Islamic countries.

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Definitions:

Pounds

Pounds refer to a unit of mass used in the imperial system, or can also refer to the British currency (GBP).

Direct Materials

Raw materials that are directly traceable to the manufacturing of a product and are a significant portion of the product's cost.

Selling and Administrative Expenses

Costs related to selling a product and managing a business, excluding direct production costs.

Standard Cost

A predetermined cost of manufacturing, selling, or any business operation, which is used for budgeting and assessing performance.