Procedural Fairness Pertains to a Customer's Perception of the Benefits

question 65

True/False

Procedural fairness pertains to a customer's perception of the benefits received compared to the costs of the inconvenience or loss.

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Definitions:

Solicitation

The act of requesting or seeking bids, proposals, or quotes from vendors for the supply of goods or services.

Bidders

Entities or individuals that propose their services or products in response to a request for proposal or tender.

Requesting

The act of formally or informally asking for something to be given or done.

Award Fee

A financial incentive provided beyond the base contract price, based on a contractor’s performance in meeting or exceeding specified criteria.