Service Providers Often Encounter Rude and Unreasonable Consumers

question 7

Multiple Choice

Service providers often encounter rude and unreasonable consumers. Services marketing managers can reduce the delivery gap, even for these customers, by

• A) empowering consumers.
• B) providing support and incentives for their employees.
• C) directing zone of tolerance limits for employees.
• D) effective customer screening.
• E) forcing rude customers to use technology.

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Definitions:

Speedy and Public Trial

A legal right guaranteed by the Sixth Amendment of the U.S. Constitution, ensuring that a criminal defendant receives a trial without undue delay and that the trial is open to the public.

Sixth Amendment

The Sixth Amendment is a part of the U.S. Constitution that guarantees the rights of criminal defendants, including the right to a speedy and public trial, an impartial jury, to be informed of the nature and cause of the accusation, to be confronted with the witnesses against them, to obtain witnesses in their favor, and to have the assistance of counsel for their defense.

Eighth Amendment

A provision of the U.S. Constitution prohibiting the federal government from imposing excessive bail, excessive fines, or cruel and unusual punishment.

Cruel and Unusual Punishment

Punishment prohibited by the Eighth Amendment to the United States Constitution, including torture or other forms of punishment too severe for the crime committed.