Although Firms Such as Restaurants Have Difficulty Controlling Service Quality

question 18

Multiple Choice

Although firms such as restaurants have difficulty controlling service quality from day to day, they do have control over

• A)how they communicate the services they promise.
• B)the price of ingredients.
• C)the attitudes of customers.
• D)the way customers view them compared to competitors.
• E)the knowledge gap consumers create.

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Definitions:

Real Estate Brokers

Licensed professionals who act as intermediaries in real estate transactions, assisting clients in buying, selling, or renting properties.

Business Real Estate

Real property used for commercial purposes, including offices, retail spaces, industrial buildings, and multifamily residential buildings operated for income.

Emotions

Complex psychological states that involve three distinct components: a subjective experience, a physiological response, and a behavioral or expressive response.

Judgment

The capability to make considered decisions or come to sensible conclusions.