The __________ Gap Can Be Reduced by Managing Consumers' Expectations

question 136

Multiple Choice

The __________ gap can be reduced by managing consumers' expectations.

• A) knowledge
• B) communication
• C) delivery
• D) standards
• E) empowerment

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Definitions:

Antisocial

Contrary to the laws and customs of society, in a way that causes annoyance and disapproval in others.

Manipulation

The action of controlling or influencing someone or something cleverly, unfairly, or unscrupulously, often to one's advantage.

Recklessness

A disregard for or indifference to the danger or consequences of one's actions, often associated with risky behavior.

Everyday Lives

Refers to the daily activities, routines, behaviors, and interactions that make up the common experiences of individuals.