Because Customers Have Different Needs and Expectations, the Key to Distributive

question 26

Multiple Choice

Because customers have different needs and expectations, the key to distributive fairness in service recovery is to

• A)listen to the customer.
• B)contact a supervisor quickly.
• C)estimate the damage.
• D)provide a fair solution.
• E)resolve the problem quickly.

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Definitions:

National Income

The total income earned by a country's people and businesses, including wages, rent, interest, and profits.

Minimum Wage

The lowest legal hourly pay rate that employers can pay their workers, which is set by government law.

Price of Soybeans

The current market value at which soybeans can be bought or sold.

Normative Statement

Assertions or opinions that express what ought to be, involving value judgments and cannot be tested or verified.