The Building Block of Service Quality Called __________ Refers to the Ability

question 31

Multiple Choice

The building block of service quality called __________ refers to the ability of the firm's employees to convey trust and confidence.

• A) assurance
• B) reliability
• C) responsiveness
• D) empathy
• E) tangibles

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Definitions:

Closing Process

The accounting procedures used to finalize records and prepare accounts for the next accounting period.