When John Checked into His Orlando Hotel, the Front Desk

question 140

Multiple Choice

When John checked into his Orlando hotel, the front desk clerk informed John that his room would not be ready for another twenty minutes. John decided he didn't mind waiting, because he had arrived well ahead of the standard check-in time. John didn't mind waiting twenty minutes because this wait fell within his __________, the area between his expectations regarding desired service and the minimum level of service he will accept.

• A) zone of tolerance
• B) delivery gap
• C) zone of intolerance
• D) service gap
• E) patience zone

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Definitions:

Muscle Stiffness

A condition characterized by rigidity or inflexibility in muscles, often resulting in discomfort or restricted movement.

Sedation

The process of inducing a calm, relaxed state through the use of sedative medications, often used in medical procedures to reduce anxiety and discomfort.

Catatonic

Referring to a behavioral syndrome that is often associated with schizophrenia and is characterized by abnormalities in movement and behavior, including stupor, rigidity, or posturing.

Waxy Flexibility

A psychomotor symptom of catatonia characterized by a person's limbs remaining in the position they are placed by another person for extended periods.