If There Is a Difference Between the Actual Service Provided

question 64

Multiple Choice

If there is a difference between the actual service provided to customers and the service the firm has promoted,a __________ gap exists.

• A) seniority
• B) knowledge
• C) standards
• D) delivery
• E) communication

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Definitions:

Harmful Substances

Substances that are dangerous to the environment or health of living organisms.

Circulatory System

The body system responsible for the transport of blood, nutrients, gases, and wastes, helping to maintain homeostasis within organisms, particularly in vertebrates.

Transmissible Disease

Diseases that can be spread from person to person or through animals, often caused by pathogens such as bacteria, viruses, or parasites.

Hazardous Chemical

A substance that poses a potential risk to health, property, or the environment due to its chemical nature.