The Crystal Beach Resort Has a Five-Star Rating and Wants

question 6

Essay

The Crystal Beach Resort has a five-star rating and wants to keep it that way.The resort has specific standards for service and has trained its employees to deliver service according to these standards,but even one unhappy customer could endanger the resort's reputation.What can the manager do to ensure that frontline employees offer consistent,excellent service to every visitor?

---

Definitions:

Operating Expenses

Costs incurred during the normal functioning of a business, excluding pricing of goods sold.

Net Income

Net Income is the total profit of a company after all expenses, including taxes and operating costs, have been deducted from revenues.

Accounts Payable

Money owed by a company to its creditors for goods and services that have been received but not yet paid for.

Drawings

The funds withdrawn by the owner of a sole proprietorship or partnership from the business for personal use.