Dopson's Hardware Was in Bad Financial Shape

question 32

Multiple Choice

Dopson's Hardware was in bad financial shape.They owed so much money that vendors put the store on a cash-only delivery basis.As a result,the store had a dwindling inventory of goods to sell.Whenever a customer asked about an unavailable item,the owner directed the sales staff to say that it was on back order and would be in stock next week.When the customer returned,the item was still unavailable.The owner's policy created a __________ gap.

• A) knowledge
• B) empowerment
• C) communication
• D) standards
• E) tangibility

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Definitions:

Sensing Types

Personality traits characterized by a preference for perceiving information through the five senses and focusing on the present rather than possibilities or abstract concepts.

Carl Jung

A Swiss psychiatrist and psychoanalyst who founded analytical psychology, emphasizing the importance of the individual psyche and the personal quest for wholeness.

Routine Details

Small or everyday tasks and procedures that are necessary for maintaining the smooth operation of an organization or system.

Thinking/Feeling

A dichotomy used in psychology, particularly in personality assessments, to describe how people make decisions based on logic versus personal values or emotions.