When Ron Complained to His Bank About the Unprofessional Behavior

question 93

Multiple Choice

When Ron complained to his bank about the unprofessional behavior of one teller,the branch manager added a code into his accounts alerting all tellers that Ron was a valued customer and to provide whatever service he requests.The branch management included Ron in its __________ segmentation.

• A) benefit
• B) geodemographic
• C) psychographic
• D) loyalty
• E) geographic

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Definitions:

NLRA

The National Labor Relations Act, a foundational statute in United States labor law that protects workers' rights to organize and bargain collectively.

Illegal

Refers to actions or activities that are prohibited by law or statute.

Scientific Management

A management theory that analyzes and synthesizes workflows, improving labor productivity and efficiency.

Mass Manufacturing

The production of large quantities of standardized products, often utilizing assembly line technology and methodologies.