Daniel Sells Specialty Software Designed to Allow Small Insurance Companies

question 55

Multiple Choice

Daniel sells specialty software designed to allow small insurance companies to manage customer data and claims.Daniel knows that satisfied customers are likely to come back for software updates.To ensure that customers are satisfied after purchasing his software,Daniel should:

• A) create realistic expectations through his communication with customers.
• B) carefully demonstrate the software to his customers' staff.
• C) provide a satisfaction guarantee or return policy.
• D) provide a hotline to answer customers' questions.
• E) all of these.

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Definitions:

Gastric Secretion

The process by which the stomach releases substances like hydrochloric acid, enzymes, and mucus, which aid in food digestion.

Distention

The act or condition of being stretched, swollen, or inflated due to pressure from within.

Stomach

Large sac between the esophagus and the small intestine, lying just beneath the diaphragm.

Enterogastric Reflex

A physiological process that slows the emptying of the stomach contents into the small intestine.