Allen Is in the Marketing Department of a Mid-Sized Firm

question 116

Multiple Choice

Allen is in the marketing department of a mid-sized firm that develops and sells communications systems.He is proud of the Human Resources area in the company that provides the firm with excellent employees.Allen himself really enjoys his work,but he knows the work of HR helps create an advantage for the firm because:

• A) customers appreciate the kind of service that knowledgeable employees provide.
• B) employees play a major role in the success of the firm.
• C) it is easier to communicate with and inspire the customer if the employees believe in what the firm is doing.
• D) building customer loyalty depends on a committed workforce.
• E) All of these.

---

Definitions:

OSH Act

The Occupational Safety and Health Act, a law passed to ensure safety and healthy work conditions by setting and enforcing standards.

General-Duty Clause

A provision that mandates employers provide workers with a workplace free from recognized hazards that could cause death or serious harm.

Reasonable Accommodation

Adjustments or modifications provided by an employer to enable employees with disabilities to perform their job functions.

Undue Hardship

A term used to describe significant difficulty or expense incurred by an employer in accommodating an employee's medical or religious needs under laws such as the Americans with Disabilities Act (ADA).