When Olivia Learned That Just Twenty of Her Yoga Studio

question 37

Multiple Choice

When Olivia learned that just twenty of her yoga studio customers accounted for eighty percent of her annual revenue,she probably:

• A) adjusted class schedules to meet the needs of those twenty customers.
• B) surveyed those twenty customers to see what other types of yoga classes they were interested in.
• C) offered a special session for just those twenty customers.
• D) analyzed the geodemographics of those twenty customers to see how she could attract more people like them.
• E) all of these.

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Definitions:

Stress Related Disease

Health conditions that are directly or indirectly caused by or exacerbated by stress.

Social Support

Refers to the perception and actuality that one is cared for, has assistance available from other people, and is part of a supportive social network.

Buffer

A tool or process that reduces the impact of fluctuations or transitions in a system, providing a form of stabilization or protection.

Effective

Producing the intended or desired result.