Procedural Fairness Pertains to a Customer's Perception of the Benefits

question 65

True/False

Procedural fairness pertains to a customer's perception of the benefits received compared to the costs of the inconvenience or loss.

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Definitions:

Ranking Procedure

A ranking procedure is a statistical method used to assign ranks to various items or entities based on certain attributes or measurements.

Analysis of Variance (ANOVA)

A statistical method used to test the difference between two or more means by analyzing variances.

T-test

A statistical test used to compare the mean of a sample to a known value, or the means of two samples, to assess if the differences are statistically significant.

Regression Analysis

The statistical process for estimating the relationships among variables, often used to predict a dependent variable from one or more independent variables.