The Customers at Marielle's Coffee Shop Want to Grab a Quick

question 42

Multiple Choice

The customers at Marielle's coffee shop want to grab a quick cup of coffee before boarding the commuter train into the city.The sign in the window promises "Quick,In-and-Out Service," and usually Marielle's keeps that promise.But one morning,customers were frustrated when the staff behind the counter was more interested in gossiping about their social lives than in waiting on customers.Marielle's shop is suffering from a:

• A) knowledge gap.
• B) standards gap.
• C) social expectations gap.
• D) delivery gap.
• E) communications gap.

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Definitions:

Hypnagogic Sensation

Experiences or sensations, such as seeing or hearing things, that occur during the transition from wakefulness to sleep.

Consciousness

The state of being aware of and able to think and respond to one's surroundings and experiences.

Physical Coordination

The ability to move different parts of the body smoothly and efficiently together.

Information Processing

The theory or approach that describes how the human mind receives, modifies, stores, and retrieves information.