Firms Can Close a __________ Gap by Being More Realistic

question 138

Multiple Choice

Firms can close a __________ gap by being more realistic about the services they can provide and managing customer expectations.

• A) seniority
• B) knowledge
• C) standards
• D) delivery
• E) communication

---

Definitions:

Reflective

Characterized by deep thought or the careful consideration of past experiences, actions, or feelings.

Autonomous

The state of being self-governing or independent, capable of making decisions without external control.

Dualistic

Pertaining to a theory or concept that divides a subject into two opposed or contrasted aspects or entities.

Reflect on Self-Thought

The process of introspection, examining one's own thoughts, beliefs, and cognitive processes.