Using Technology and ________ Are Two Ways a Delivery Gap

question 10

Multiple Choice

Using technology and ________ are two ways a delivery gap can be reduced in size.

• A)empowering employees
• B)variability analysis
• C)voice-of-customer analysis
• D)zone of tolerance analysis
• E)public relations

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Definitions:

Dividends

Payments made by a corporation to its shareholder members from the company's earnings.

Equity

The value of an owner's interest in a property or business, after all debts associated with that property or business are paid off.

EBIT

EBIT, which stands for Earnings Before Interest and Taxes, calculates a company's earnings without considering income tax and interest expenses.

Ending Equity

The value remaining for shareholders after subtracting liabilities from assets, evaluated at the end of an accounting period.