Gerald's Tire Service Provides Each Employee with a Clean,sharp-Looking Uniform

question 17

Multiple Choice

Gerald's Tire Service provides each employee with a clean,sharp-looking uniform.They also instruct employees to put all tools back where they belong and keep the work area clean and uncluttered.Gerald's Tire Service emphasizes __________ in the five service quality dimensions.

• A) assurance
• B) reliability
• C) tangibles
• D) responsiveness
• E) empathy

Understand the concept of social facts and their characteristics according to Durkheim.

Comprehend the transition from mechanical to organic societies and its causes.

Recognize the role of dynamic density in societal changes and division of labor.

Differentiate sociology from philosophy and psychology through Durkheim's lens.

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Definitions:

SCM

Supply Chain Management, the oversight of materials, information, and finances as they move from supplier to manufacturer to wholesaler to retailer to consumer.

On-demand CRM

On-demand CRM is a model where customer relationship management software and its associated data are hosted remotely, typically by the CRM provider, and accessed by users via the internet on a subscription basis.

Netsuite CRM+

An advanced customer relationship management module offered by NetSuite that integrates sales, customer service, and marketing functions.

Mobile

Pertaining to handheld digital devices, including smartphones and tablets, and the technology and services associated with their use.