Firms Can Close the __________ Gap by Matching Customer Expectations

question 83

Multiple Choice

Firms can close the __________ gap by matching customer expectations with actual service through research.

• A) seniority
• B) knowledge
• C) standards
• D) delivery
• E) communication

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Definitions:

Effective Teams

Groups of individuals working together efficiently to achieve a common goal through collaboration, clear communication, and complementary skill sets.

Clear Objective

A specific, defined goal that is straightforward and easy to understand, guiding actions and decisions.

Competitive Relationships

Dynamics between entities (such as companies or individuals) in which they vie against each other to achieve superiority or dominance in a certain area.

Extranet

A controlled private network that allows access to partners, vendors, or selected customers, extending certain privileges of the company's intranet.