When Choosing Where to Eat Lunch,Veronica's Major Service Criterion Is

question 97

Multiple Choice

When choosing where to eat lunch,Veronica's major service criterion is speed: being seated promptly and served her meal quickly.For Veronica,__________ is the most important of the five service quality dimensions.

• A) assurance
• B) reliability
• C) tangibles
• D) responsiveness
• E) empathy

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Definitions:

Negligence Per Se

A legal doctrine that deems an act to be negligent because it violates a statute or regulation.

Violation of a Statute

An act or omission that breaches the terms of a law formulated by a governmental body, thus subjecting the violator to legal penalties.

Legislative Enactment

The process by which legislatures make or enact laws, often involving proposed legislation being debated, amended, and voted upon.

Reasonable Person

A hypothetical individual in law whose behavior serves as a standard of care used to determine negligence by comparing actions against what is considered reasonable under the circumstances.