Although Firms Such as Restaurants Have Difficulty Controlling Service Quality

question 18

Multiple Choice

Although firms such as restaurants have difficulty controlling service quality from day to day, they do have control over

• A)how they communicate the services they promise.
• B)the price of ingredients.
• C)the attitudes of customers.
• D)the way customers view them compared to competitors.
• E)the knowledge gap consumers create.

---

Definitions:

Representative Assembly

A legislative body composed of individuals elected to represent the interests of their constituents.

Separatists

Individuals or groups who seek a formal withdrawal from an established organization, state, or alliance.

Corrupting Influences

Factors or forces that degrade moral integrity or erode ethical behavior in individuals or institutions.

Renewal of Warfare

The resurgence or resumption of conflict or war after a period of peace.