Bank of America Uses a Complex Polling System Coupled with a Customer

question 79

Multiple Choice

Bank of America uses a complex polling system coupled with a customer response measurement system to assess consumers' responses to new products and services.Bank of America is using a(n) __________ program to improve service quality and service offerings.

• A) quality gap analysis
• B) empowerment
• C) zone of tolerance
• D) standards analysis
• E) voice-of-customer

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Definitions:

Daily Activities

encompasses all the tasks, routines, and rituals a person engages in throughout a typical day.

Agoraphobia

An anxiety disorder characterized by an intense fear of being in places where escape might be difficult or embarrassing, or help might not be available in the event of a panic attack.

Panic Disorder

A psychiatric disorder characterized by sudden, repeated episodes of intense fear accompanied by physical symptoms like chest pain, heart palpitations, and shortness of breath.

Panic Disorder

A psychiatric disorder characterized by unexpected and repeated episodes of intense fear or discomfort along with physical symptoms.