Effective Service Recovery Efforts Can Lead to All of the Following

question 57

Multiple Choice

Effective service recovery efforts can lead to all of the following EXCEPT

• A) increased purchase intentions.
• B) increased positive word of mouth.
• C) increased customer satisfaction.
• D) lower levels of satisfaction than prior to the service failures.
• E) increased dependence on technology to prevent future service failures.

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Definitions:

Leveraged Buyout

An acquisition where the buyer uses a significant amount of borrowed money to finance the purchase of a company, often using the assets of the company being bought as collateral for the loans.

Corporate Takeover

The acquisition of control over a corporation by another company or investor group, typically through the purchase of a majority of its stock.

Shareholder Votes

The rights given to investors in a corporation to vote on key company decisions and elect the board of directors, crucial for corporate governance.

Equity Carve-out

A process where a company sells a portion of the equity of a subsidiary or division to outside investors, typically via an initial public offering.