One of the Reasons Service Failures Need to Be Addressed

question 109

Multiple Choice

One of the reasons service failures need to be addressed quickly is to

• A)minimize the zone of tolerance.
• B)increase empowerment zones.
• C)avoid negative word of mouth from upset customers.
• D)avoid a situational ethics conflict.
• E)keep management from finding out what happened.

Understand the concept of organizational clarity and its importance in a firm's success.

Recognize the impact of mergers and acquisitions on employees and corporate culture.

Identify the goals and effective tools of PR for internal and external communication.

Comprehend the significance of employee engagement and relations in achieving organizational goals.

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Definitions:

Commission

Commission is a form of earnings provided to sales personnel for selling a product or service, typically calculated as a fixed percentage of the sales amount.

Consignment

The process of giving goods to another party to sell, but retaining ownership until the goods are sold.

Weekly Salary

Weekly salary refers to the amount of money an individual earns per week for their labor or services.

Commission

Remuneration for sales or service personnel, calculated as a fixed percentage of the sales they accomplish.