Which of the Following Is Not a Recommended Strategy for Service

question 97

Multiple Choice

Which of the following is not a recommended strategy for service recovery?

• A) Listening to the customer.
• B) Finding a fair solution.
• C) Resolving problems quickly.
• D) Silencing an irate customer before the individual makes any angry outbursts.
• E) Following procedural fairness when solving problems.

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Definitions:

Stomach

In vertebrates, muscular sac that mixes food with gastric juices to form chyme, which enters the small intestine.

Partially Digest

Partially digest describes a process where food is incompletely broken down by enzymes, typically occurring in the digestive system before nutrients are absorbed.

Microvilli

Minute, finger-like projections of the cell membrane that increase surface area for absorption, especially in the lining of the intestinal tract.

Small Intestine

A part of the gastrointestinal tract where most of the digestion and absorption of nutrients occurs, extending from the stomach to the large intestine.