All of the Following Are Service Quality Dimensions Related to Follow-Up

question 58

Multiple Choice

All of the following are service quality dimensions related to follow-up EXCEPT

• A) ethics.
• B) reliability.
• C) tangibles.
• D) responsiveness.
• E) empathy.

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Definitions:

Social Interest

A concept developed by Alfred Adler, referring to an individual's inclination towards being cooperative and contributing to the welfare of the community.

Personality Adjustment

The process by which individuals change their personality traits or behaviors over time to better fit their environment or to cope with new situations.

Cause

The reason or motive for an action, event, or condition, often examined to understand effects and outcomes.

Milgram's Obedience

A series of experiments conducted by Stanley Milgram, demonstrating individuals' willingness to obey authority figures, even to the extent of causing harm to others.