Gerald's Tire Service Provides Each Employee with a Clean,sharp-Looking Uniform

question 17

Multiple Choice

Gerald's Tire Service provides each employee with a clean,sharp-looking uniform.They also instruct employees to put all tools back where they belong and keep the work area clean and uncluttered.Gerald's Tire Service emphasizes __________ in the five service quality dimensions.

• A) assurance
• B) reliability
• C) tangibles
• D) responsiveness
• E) empathy

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Definitions:

Discretionary Income

The amount of an individual's income that is left for spending, investing, or saving after taxes and personal necessities are accounted for.

Alternative Firms

Companies that offer non-traditional or unconventional products, services, or methodologies as compared to mainstream options.

Riparian Owner

An individual or entity that owns land adjoining a river or stream, with certain rights and responsibilities regarding water usage and protection.

Natural Stream

A watercourse that flows naturally without human intervention, which can include rivers, brooks, creeks, and rills.