Which of the Following Is NOT a Recommended Strategy for Service

question 71

Multiple Choice

Which of the following is NOT a recommended strategy for service recovery?

• A) Listening to the customer.
• B) Finding a fair solution.
• C) Resolving problems quickly.
• D) Silencing an irate customer before the individual makes any angry outbursts.
• E) Following procedural fairness when solving problems.

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Definitions:

Personality

The fusion of qualities and characteristics that establish an individual's singular nature.

Maslow's Hierarchy

A theory of psychological health predicated on fulfilling innate human needs in priority, culminating in self-actualization.

Aesthetic Needs

The human desire for beauty, order, and form, often related to the arts and nature.

Cognitive Needs

Cognitive needs for comprehending, investigating, and interpreting the world and self.