The Gaps Model Is Designed to Highlight Those Areas Where

question 58

Multiple Choice

The Gaps Model is designed to highlight those areas where

• A) service providers provide the best possible service.
• B) manufacturers are cutting corners on product quality.
• C) customers believe they are getting less or poorer service than they should.
• D) service providers know more than their customers.
• E) delivered service exceeds expected service.

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Definitions:

PRISM Program

A surveillance program by the United States National Security Agency (NSA) that collects internet communications from various U.S. internet companies.

American Citizens

Individuals who have citizenship status in the United States of America.

Job Rotation

Involves systematically moving employees from one job to another.

Motivational Approach

Methods or strategies used to inspire individuals or groups towards achieving certain goals or tasks.