When Corporate Headquarters Announced New Service Quality Standards for Pizza

question 96

Multiple Choice

When corporate headquarters announced new service quality standards for pizza franchise owners,Roland knew he would have trouble gaining employees' support because

• A) they were not involved in setting the goals.
• B) perishable services were being replaced with tangible services.
• C) they were not allowed to diverge from existing standards.
• D) customers were required to create service quality standards.
• E) the process involved both part-time and full-time employees.

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Definitions:

Poverty

A condition where individuals or communities lack the financial resources to meet basic life needs such as food, shelter, and clothing.

Welfare Dependency

A condition in which individuals or households rely heavily on government assistance for long periods instead of achieving financial independence through employment.

Able-Bodied Person

An individual who is physically capable of working or performing daily tasks without assistance.

Negative Income Tax

Cash payments by the government to the poor—an income tax in reverse. The cash payments decrease as income levels increase.