By Changing a Standard from "Be Nice to Customers" to "Greet

question 46

Multiple Choice

By changing a standard from "be nice to customers" to "greet every customer,and if possible by name," a services marketing manager has created a(n) __________ goal.

• A) insurmountable
• B) invisible
• C) empowerment
• D) measurable
• E) inseparable

Identify the political and cultural power centers of 15th-century Northern Europe.

Recognize the contributions of key artists to the Early Northern Renaissance.

Describe the role of printed books in the spread of Renaissance culture.

Explain the significance of patronage in the production of art during the Renaissance.

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Definitions:

Damages

Monetary compensation ordered by a court for harm or injury suffered by an individual.

Ordinary Care

The level of caution and attention to duty that a reasonable person would employ in similar circumstances, often relevant in negligence cases.

Bailment

The act of temporarily placing control over, or possession of, personal property by one person into the hands of another, under agreement.

Reasonable Care

A legal standard implying that a person or entity should act with the caution and prudence that a reasonable person would use in similar circumstances.