The Old Cliché "Service with a Smile" Recognizes the Fact

question 122

Multiple Choice

The old cliché "Service with a smile" recognizes the fact that

• A)service providers need to be pleasant even if the customer is not.
• B)smiling is contagious.
• C)service providers should smile and not think.
• D)life is too short to be ugly.
• E)services are perishable but a smile is forever.

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Definitions:

The I and the Me

A concept introduced by George Herbert Mead that describes the interplay between the spontaneous, personal aspects of the self ("I") and the socialized, reflective aspects ("Me").

Preparatory Stage

An initial phase or period of development aiming to prepare or make ready for a specific purpose or event.

Resocialization

The process through which individuals undergo radical changes in their beliefs, behaviors, and social norms, often occurring in total institutions.

Mead's Three Stages

The theory proposed by George H. Mead that explains the process of socialization in three stages: preparatory, play, and game stage.