If a Firm Promises More Than It Can Deliver

question 95

Multiple Choice

If a firm promises more than it can deliver,

• A)it has created an empowerment gap.
• B)consumers will have a knowledge gap.
• C)it creates a communication gap.
• D)it needs to enact a voice-of-customer program.
• E)perishability becomes a problem.

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Definitions:

Human Resource Planning

The process by which an organization ensures it has the right number and kind of people, at the right place and time, capable of effectively and efficiently completing tasks that help the organization achieve its overall objectives.

Recruitment

Is a set of activities designed to attract a qualified pool of job applicants.

Quality Workforce

A quality workforce is composed of skilled and competent individuals who collectively contribute to the organization's goals and success.

Employment Discrimination

Unfair or biased treatment of employees or job applicants based on race, gender, age, religion, disability, or other protected characteristics.