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Most Banks Now Have Customer Relationship Software Which, When a Customer

question 26

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Most banks now have customer relationship software which, when a customer contacts the bank, tells the service representative what types of accounts, loans, and credit cards the customer currently has. Service representatives use this information to sell some of the other services the bank currently offers to these customers. This is a ___________________ growth strategy.


Definitions:

Gloves

Protective coverings worn on the hands to prevent contamination between caregivers and patients or to avoid direct contact with harmful substances.

Tongue Blade

A thin, flat instrument used in medical examinations of the mouth and throat or to depress the tongue to allow for better viewing.

"A.M. Care"

Morning personal care routines that may include washing, dental hygiene, and skin care, typically performed by healthcare providers in clinical settings.

Skin Integrity

The condition of skin being whole, undamaged, and intact, which is critical for protecting the body from infection.

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