__________ Are Subtle Forms of Promotion That Encourage Shopping in Retailers

question 68

Multiple Choice

__________ are subtle forms of promotion that encourage shopping in retailers' stores.

• A) Electronic signs
• B) Store credit cards and gift cards
• C) Large stocks of popular national brands
• D) Quick response and just-in-time delivery systems
• E) Extreme value offers and specialty share of the wallet programs

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Definitions:

Customer Service

The assistance and support provided by a company to those people who buy or use its products or services.

Customer-Touching

Technologies that allow customers to interact directly with a company's website or services, enhancing customer experience.

CRM Application

A software tool used by companies to manage interactions with current and potential customers, streamline processes, and improve profitability.

CRM Solution

A technology for managing all a company's relationships and interactions with current and potential customers to improve business relationships.