Many Product-Dominant Firms Use Quality Service

question 24

Multiple Choice

Many product-dominant firms use quality service

• A) as a way to minimize the cost of production.
• B) to support a standards gap.
• C) as a way to increase the perishability of their products.
• D) to install a voice-of-customer program.
• E) to maintain a sustainable competitive advantage.

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Definitions:

Dominating Role

A leading or primary position that exercises significant influence or authority over others.

Constructive Feedback

Positive or negative input provided to improve future performance or behavior.

Collaborative Writing

The practice of jointly producing a document or project with multiple contributors or authors.

Task Goals

Specific outcomes or achievements a task aims to accomplish within a set timeframe.